Frequently Asked Questions
Everything you need to know about transforming your windows.
How do I ensure I measure my windows correctly?
We provide comprehensive measuring guides for every product type on our website. We recommend using a metal measuring tape for accuracy and measuring in three different places for both width and drop.
Do you offer custom sizing for all curtains and blinds?
Yes, the majority of our range is made-to-measure to ensure a perfect fit for your home. Simply enter your specific dimensions on the product page before adding to your cart.
What is the typical delivery timeframe for my order?
Custom-made items generally take 10-15 business days for production and delivery. Ready-made items are typically dispatched within 48 hours of your order being placed.
Can I request fabric samples before making a purchase?
Absolutely. We offer a free sample service so you can see the colors and feel the textures in your own home lighting before committing to a full order.
What is your return policy for custom products?
Because our custom products are manufactured to your unique specifications, we cannot accept returns for change of mind. However, all products are covered by a 5-year quality guarantee against manufacturing defects.
Are your blinds and curtains easy to install?
Yes, all our products are designed for DIY installation. Each order comes with easy-to-follow instructions and all necessary mounting hardware.